Privacy Policy

We respect your privacy rights and recognise the importance of protecting the information we collect about you. Our privacy policy is a legal document that details how and when we collect information from you, what we use this information for and then the measures we have in place to ensure that your details are stored safely. 

Please be aware that by providing fatelondon.com with your personal information and/or making an order, you are automatically agreeing to our terms and conditions and privacy policy.

COLLECTION AND USE OF INFORMATION

Collection

On this site we collect information from you in a number of different ways.

Subscription

We encourage our customers to provide their name & email address so that we can keep you up to date with the latest promotions, news and features. By submitting the requested details, the user is approving fatelondon.com to use these for marketing purposes (e-newsletters and promotions). But don’t worry, these details are not shared with anyone else, and if at any point you decide you no longer wish to receive notifications contact us at fate@fatelondon.com and we will remove your details from the database.

Ordering

fatelondon.com request personal details including your name, email address, phone numbers, home address, shipping address and credit/debit card billing address so that we can fulfill your order. Card details are processed by our payment system partners and not shared with any other 3rd parties.

If we come across a problem when processing your order, we will use the personal information to contact you.

Cookies and analytics

fatelondon.com use cookies and web analytics to review and improve its services for customers.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

fatelondon.com may use cookies on the website and use the information provided by the cookies to: keep track of you whilst you navigate the website and/or enable our website to recognise you when you visit.

Google analytics

In order to help us improve our store and services, we use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Information Use and Disclosure.

All information is provided by you, the customer, voluntarily in order for fatelondon.com to successfully complete your order, dispatch your transaction and for marketing purposes.

Communications with You. 

We will use your personal information to tell you about our site and your orders and deliveries, and we will send you a confirmation e-mail when you register with us. There is also a chance that we may send you service-related announcements (such as a temporary suspension of our service for maintenance). You may also submit your e-mail to register for our e-mail newsletter and our special offers. If you submit your e-mail address we will use it to deliver the information to you. You can’t opt out of receiving e-mails related to your orders, as we need to tell you about them.

External Use. 

We do not sell, rent, trade, license or otherwise disclose your specific personal or financial information to anyone, except:

Shippers (Royal mail, UPS) we provide them some personally identifiable information such as your name, shipping address.

DATA SECURITY

Access to your personal information is restricted to employees who need access to your personal information to perform a specific job.

UPDATES TO THIS POLICY

If this Privacy Policy is changed or updated, we will post changes and updates on this Site so that you will always be informed of what information we collect, use and disclose. Please read this Privacy Policy from time to time to see if any changes have been made. If you have any queries about the Privacy Policy, please contact us at fate@fatelondon.com

Privacy Policy last updated 8th October 2012