Terms & Conditions

These Terms and Conditions apply to the use of this website at fatelondon.com. By accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website accepts no responsibility for 3rd party websites to which it may link to.

By providing fatelondon.com with your personal information and purchasing items you are automatically accepting the terms and conditions laid out in the terms and conditions and privacy policy. The details provided on these pages may change at any time and you are encouraged to review the statements at regular intervals.

1.     Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and there are no guarantees as to delivery times.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

2.     Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

a.     Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.

If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Fate London reserve the right to change prices listed without notice. All orders for products are subject to availability and fate london reserves the right to decline to supply any individual or company.

 

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

The contract will be made under English law and subject to the jurisdiction of the courts of England & Wales.  

b.     Returns and Exchanges Policy

For details of how to return an item and a summary of our returns and exchanges policy including details of postage costs, please refer to our Deliveries and Returns page.

As a UK seller, fatelondon.com operates under the Distance Selling Regulations (2000).

You can return your items within 14 working days of having received your order for a full refund of the total cost of the goods paid. Subject to receipt of the returned item un-damaged, fatelondon.com will process your refund within 28 days of receipt of the item. This will be processed via our payment systems partners.
Cancelling your order - The Distance Selling regulations advise that you have 7 working days to cancel your order (starting the day after you place your order). If you wish to cancel your order please contact us at fate@fatelondon.com with your order number. Subject to receipt of the returned item un-damaged, fatelondon.com will provide a full refund including postage (paid at the time of purchase).
All refunds will be processed within 28 days of receipt of the item and will be processed via our payment systems partners.

Please note, the returns policy is not applicable for custom items, where returns, exchanges and refunds are not offered.

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is also your responsibility.

We currently do not offer exchanges.  

We take special care to ensure there are no marks or signs of ware to products before they are dispatched therefore fatelondon.com will not accept returns for any non-faulty items that show signs of ware/ packaging destroyed. Upon receipt of an order, if any item has been received with defects please notify fatelondon.com on the day you receive the item.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are returning an item from outside of the EU, additional duties and taxes may apply. These charges are your responsibility and must be paid in order for us to receive your item. We advise that you contact your chosen postal service provider for further information.

Shipment of wrong items

If the item you received is not what you originally ordered the above policies apply.

Faulty Items

If the item you received is faulty you have 30 days from receipt of the faulty item to return it to us.

This returns policy does not affect your statutory rights.

 3.     Privacy Policy

We respect your privacy rights and recognise the importance of protecting the information we collect about you. Our privacy policy details how and when we collect information from you, what we use this information for and then the measures we have in place to ensure that your details are stored safely. 

Please be aware that by providing fate london with your personal information and/or making an order, you are automatically agreeing to our terms and conditions and privacy policy.

Please refer to the policy here:

4.     Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not our Web Site, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Fate London will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

5.     Intellectual Property, Software and Content

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of fatelondon.com its affiliates or its content suppliers and is protected by international copyright, authors´rights and database right laws unless otherwise stated. The compilation of all content on this website is the exclusive property of fatelondon.com and its affiliates and is protected by United Kingdom and international copyright and database right laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without fatelondon.com express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without found-store.com Limited's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without found-store.com Limited's express written consent.

6.     Linking to this Website

We love people linking to our site so please send us an email at fate@fatelondon.com is you wish to do so. 

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

7.     Variation

fatelondon.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 8.     Complaints

Please let us know if you have any complaints or comments by emailing fate@fatelondon.com. We will then take any necessary actions to review your complaint and respond accordingly.

 Copyright 2012-2015. Fate London. all rights reserved.

Email: fate@fatelondon.com